Reputation Genius | Tier 3

1. Automated Review Requests and Monitoring

   • What It Does: Auto-send review invites via SMS and email to recent customers, and keep track of new reviews across platforms (Google, Yelp, Facebook, etc.).

   • Why It Matters: Helps drive fresh reviews and quickly flags any negative feedback for you to address.

2. Automated Review Response Templates

   • What It Does: Provides pre-written, customizable templates for responding to positive and negative reviews.

   • Why It Matters: Saves time and ensures a consistent, professional tone.

3. Review Dashboard & Reporting

   • What It Does: Centralized dashboard to view average ratings, number of reviews, and other key insights.

   • Why It Matters: Gives owners a clear overview of their reputation health at a glance.

4. Reputation Alerts & Negative Feedback Routing

   • What It Does: Sends instant notifications when a negative review appears, routing it to the manager or owner for quick resolution.

   • Why It Matters: Rapidly address negative reviews and possibly turn around unhappy customers

5. Yext Listing Management

   • What It Does: Synchronizes business information (address, hours, menu links, etc.) across major listing sites (Yelp, Yellow Pages, TripAdvisor, etc.).

   • Why It Matters: Ensures accuracy everywhere customers search and boosts local SEO.

6. Web Chat Widget & Basic Conversational Automation

   • What It Does: Adds a chat widget to the restaurant’s website to capture leads and answer frequently asked questions (like menu or hours).

   • Why It Matters: Provides an immediate, convenient way to engage website visitors and gather contact details.

7. Social Media Auto-Posting (2x/week)

   • What It Does: Automatically schedules and posts restaurant content (daily specials, upcoming events, seasonal promotions) twice per week to Facebook, Instagram, or Google Business Profile.

   • Why It Matters: Maintains a consistent social presence without manual effort from the owner or staff.

8. Omni Channel Communication

   • What It Does: Consolidates all customer communication channels into a single platform for easier management and faster responses.

   • Why It Matters: Responding to customers quickly improves their  experience and increases the chances they’ll make a purchase.

9. AI-Driven Review Responses

   • What It Does: Automatically generates personalized replies to reviews using AI, with an option for final approval from the business owner.

   • Why It Matters: Saves significant time and keeps the restaurant’s review responses engaging and on-brand.Advanced Automation & Loyalty Campaigns

   • What It Does: Creates workflows for loyalty rewards (e.g., “Visit 5 times, get a free appetizer”) and automated “We Miss You”, “Happy Birthday”, and other campaigns to bring back customers who haven’t visited recently.

   • Why It Matters: Encourages repeat business and builds a loyal, returning customer base.

10. Google Business Profile (GBP) Management & Insights

    • What It Does: Ongoing optimization of the GBP listing, regular updates (offers, photos, posts), and analysis of key metrics (views, phone calls, direction requests).

    • Why It Matters: Maximizes local visibility, driving more foot traffic and phone inquiries from people searching on Google.

11. Automated Surveys & NPS (Net Promoter Score) Campaigns

    • What It Does: Sends short surveys to diners after visits, tracking customer satisfaction scores over time.

    • Why It Matters: Provides deeper insight beyond public reviews, identifying hidden issues or opportunities to improve.

12. CRM Automation

    • What It Does: Automates daily customer relationship management tasks, including sending personalized follow-up emails, reminding staff of customer anniversaries or preferences, and tracking engagement metrics.

    • Why It Matters: Ensures consistent, personalized communication with customers, improving customer retention and satisfaction while freeing up staff time for other priorities.

13. Local SEO & Citation Building (Beyond Yext)

    • What It Does: Adds additional citation building, geo-targeted content creation, and keyword strategy to boost local search engine rankings.

    • Why It Matters: Helps the restaurant appear in more local searches, improving discoverability and foot traffic.

Ideal For: Established restaurants seeking comprehensive, AI-driven reputation and marketing automation to stay ahead in a competitive market.

Description: This premium package was built for businesses that want to leverage advanced technology—like AI-assisted review responses, daily social media posting, and detailed Google Business Profile management—to streamline their operations. It also includes loyalty campaigns, deeper survey insights, and enhanced local SEO strategies. By putting cutting-edge automation tools at your fingertips, Tier 3 frees you and your staff to focus on the in-restaurant experience, confident that your online reputation and customer engagement are in expert hands.

Tier 3 Requirements

1. GHL Phone Number & A2P Compliance

   • Must maintain a dedicated phone number inside GHL ($1.25/mo).

   • Complete the one-time $25 A2P registration process.

2. Review Site Access

   • Provide Google, IG, Facebook, and any other relevant review platform logins or manager access so GHL can monitor and fetch reviews.Listings & Web Chat

   • Yext: Provide any information needed for syncing business details to listing sites. This might include your address, hours, descriptions, and images.

   • Web Chat Widget: We will install a chat widget on your website; you’ll need to grant website admin or hosting access as required.

3. Social Media Posting (2x/Week)

   • You’ll need existing social media accounts where you want scheduled posts to appear (Facebook, Instagram, Google Business Profile, etc.).

   • Provide content ideas, images, or special promotions you’d like us to feature.

   • Grant us scheduling/posting permissions on these platforms.

4. Advanced Setup

   • AI-Driven Review Responses: Provide brand guidelines, tone, or phrasing preferences so AI-generated responses reflect your restaurant’s personality.

   • Loyalty & “We Miss You” Campaigns: Help us define offer details (e.g., free appetizer after 5 visits, discount codes for lapsed customers) and any loyalty program rules.

   • Local SEO & Citations: If needed, share or confirm website/hosting access and relevant brand assets for additional SEO tasks.

5. Social Media Posting (Daily)

   • Existing social media pages with admin/scheduling access.

   • Enough content/topics to keep daily posting fresh (e.g., new menu items, staff spotlights, upcoming events).

6. Time Commitment

   • While AI will handle a large portion of the review responses, a team member will still need to periodically review/approve or tweak messages as needed.

15–20 minutes/day remains a good rule of thumb, especially for approving AI responses, checking loyalty campaign performance, and ensuring daily posts align with current promotions.