Reputation Genius | Tier 2

1. Automated Review Requests and Monitoring

   • What It Does: Auto-send review invites via SMS and email to recent customers, and keep track of new reviews across platforms (Google, Yelp, Facebook, etc.).

   • Why It Matters: Helps drive fresh reviews and quickly flags any negative feedback for you to address.

2. Basic Review Response Templates

   • What It Does: Provides pre-written, customizable templates for responding to positive and negative reviews.

   • Why It Matters: Saves time and ensures a consistent, professional tone.

3. Review Dashboard & Reporting

   • What It Does: Centralized dashboard to view average ratings, number of reviews, and other key insights.

   • Why It Matters: Gives owners a clear overview of their reputation health at a glance.

4. Reputation Alerts & Negative Feedback Routing

   • What It Does: Sends instant notifications when a negative review appears, routing it to the manager or owner for quick resolution.

   • Why It Matters: Rapidly address negative reviews and possibly turn around unhappy customers

5. Yext Listing Management

   • What It Does: Synchronizes business information (address, hours, menu links, etc.) across major listing sites (Yelp, Yellow Pages, TripAdvisor, etc.).

   • Why It Matters: Ensures accuracy everywhere customers search and boosts local SEO.

6. Web Chat Widget & Basic Conversational Automation

   • What It Does: Adds a chat widget to the restaurant’s website to capture leads and answer frequently asked questions (like menu or hours).

   • Why It Matters: Provides an immediate, convenient way to engage website visitors and gather contact details.

7. Social Media Auto-Posting (2x/week)

   • What It Does: Automatically schedules and posts restaurant content (daily specials, upcoming events, seasonal promotions) twice per week to Facebook, Instagram, or Google Business Profile.

   • Why It Matters: Maintains a consistent social presence without manual effort from the owner or staff.

8. Omni Channel Communication

   • What It Does: Consolidates all customer communication channels into a single platform for easier management and faster responses.

   • Why It Matters: Responding to customers quickly improves their  experience and increases the chances they’ll make a purchase.

9. AI-Driven Review Responses

   • What It Does: Automatically generates personalized replies to reviews using AI, with an option for final approval from the business owner.

   • Why It Matters: Saves significant time and keeps the restaurant’s review responses engaging and on-brand.

Ideal For: Growing restaurants ready to expand their digital presence beyond reviews, but who still want to keep day-to-day management simple.

Description: Building on the core elements of review automation, Tier 2 integrates powerful tools like Yext for consistent business listings, a web chat widget for immediate customer engagement, and a steady social media presence with twice-weekly posts. It’s designed for owners who recognize the importance of local SEO, accurate listings, and social media visibility—and who want all of this handled largely behind the scenes, giving them more time to focus on delivering great in-person experiences.

Tier 2 Requirements

1. GHL Phone Number & A2P Compliance

   • Must maintain a dedicated phone number inside GHL ($1.25/mo).

   • Complete the one-time $25 A2P registration process.

2. Review Site Access

   • Provide Google, IG, Facebook, and any other relevant review platform logins or manager access so GHL can monitor and fetch reviews.Listings & Web Chat

   • Yext: Provide any information needed for syncing business details to listing sites. This might include your address, hours, descriptions, and images.

   • Web Chat Widget: We will install a chat widget on your website; you’ll need to grant website admin or hosting access as required.

3. Social Media Posting (2x/Week)

   • You’ll need existing social media accounts where you want scheduled posts to appear (Facebook, Instagram, Google Business Profile, etc.).

   • Provide content ideas, images, or special promotions you’d like us to feature.

   • Grant us scheduling/posting permissions on these platforms.

4. Time Commitment

15–20 minutes/day or about 1.5 hours/week to monitor chat inquiries, approve negative feedback alerts, and confirm posted content aligns with your brand.

Tier 2 - One Time Setup Costs

$97 Setup Cost

• Setup GHL

$197 Setup Cost

• Setup GHL

• Add all old contacts (Reactivation Campaign)

$497 Setup Cost (Add $60/mo for web hosting / maintenance)

• Setup GHL

• Add all old contacts (Reactivation Campaign)

• Create Google My Business page

• Build Website + 3 Funnels